Contact Us

Contact Us

Contact Us

Contact Us

Contact Us
Contact Us

Audio-Technica (S.E.A.) PTE. LTD

To claim a warranty service for your product, please retain a copy of your sales receipt.
The warranty is valid in the original country of purchase only.

Our Service Center is located at:

No. 1 Ubi View
#01 -14 Focus One,
Singapore 408555

HOW TO GET THERE

Opening Hours:

Monday to Friday
09:00 to 17:00

For servicing and warranty enquiries:
Email: service@audio-technica.com.sg

For technical support enquiries:
Email: techsupport@audio-technica.com.sg

For more information on global servicing, please visit www.at-globalsupport.com
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Set Up A Service Appointment

Services

Headphones   Microphones   Turntables  
All earphones and headphones (unless stated otherwise)
Except models given as FREE promotional gifts / under $18.
1 Year All Microphones 1 Year All Turntables 1 Year
All New Audiophile Series (Models ending with an ‘X’)
Except A900 X LTD
2 Year        
Professional Series
ATH-PRO500MK2 & ATH-PRO700MK2 Only
2 Year        
Ear Suit Series
ATH-ES500, ATH-ES700, ATH-ESW9a Only
2 Year        
Active Noise Cancelling Series
ATH-ANC7b- SVis and ATH-ANC9 Only
2 Year        


Services Charges

Service charges and replacement parts are applicable to non-warranty repairs, depending on the part(s) that needs replacement.

Services Charges (Exluding replacemnet parts)

Headphones: SGD$ 15.00

Microphones: SGD$ 20.00


Fod discontinued products, replacements parts are subjected to availability.
Kindly take not of the service lead time befor coming down o avoid any inconvenience.


Terms and Conditions


This Audio-Technica unit is warranted to be free form defects in materials and workmanship to the original owner, subject to the following terms and conditions. The new 2 years warranty is only valid for selected models (see above) purchased after 1st August 2014.

The following cases are not covered under warranty:

(a) any non-factory-installed electrical/electronic components; 
(b) damage or defects due to alteration, misuse, abuse, normal wear and tear, extremes of temperature or humidity or abnormal strain; 
(c) accidental or intentional damage;
(d) damage in shipping; 
(e) external damage on cables (exposed wirings, cuts, tears, etc.); 
(f) the repair/replacement of expendable maintenance items including, but not limited to, ear pads, headpads, windscreens;
(g) cracking or other damage to the finish after seven (7) days of purchase; 
(h) any damage from accessories (casings/housings/pouches, head band parts, ear cups, ear buds, extension cables, air plane adaptors, battery etc.); 
(i) a unit whose serial number has been defaced; 
(j) any item/s included free on a purchase;
(k) sound characteristics (sound is a subjective matter and is not warranted); or 
(l) any item not purchased from an authorized Audio-Technica retailer.