Audio-Technica (S.E.A.) PTE. LTD
To claim a warranty service for your product, please retain a copy of your sales receipt.
The warranty is valid in the original country of purchase only.
Our Service Center is located at:
No. 1 Ubi View
#01 -14 Focus One,
HOW TO GET THERE
Monday to Friday
09:00 to 17:00
For servicing and warranty enquiries:
For technical support enquiries:
For more information on global servicing, please visit www.at-globalsupport.com
Set Up A Service Appointment
|All earphones and headphones (unless stated otherwise) |
Except models given as FREE promotional gifts / under $18.
|1 Year||All Microphones||1 Year||All Turntables||1 Year|
|All New Audiophile Series (Models ending with an ‘X’) |
Except A900 X LTD
|Professional Series |
ATH-PRO500MK2 & ATH-PRO700MK2 Only
|Ear Suit Series |
ATH-ES500, ATH-ES700, ATH-ESW9a Only
|Active Noise Cancelling Series |
ATH-ANC7b- SVis and ATH-ANC9 Only
Service charges and replacement parts are applicable to non-warranty repairs, depending on the part(s) that needs replacement.
Services Charges (Excluding replacement parts)
Headphones: SGD$ 18.00
Microphones: SGD$ 20.00
For discontinued products, replacement parts are subjected to availability.
Kindly take note of the service lead time before coming down to avoid any inconvenience.
Terms and Conditions
This Audio-Technica unit is warranted to be free form defects in materials and workmanship to the original owner, subject to the following terms and conditions. The new 2 years warranty is only valid for selected models (see above) purchased after 1st August 2014.
The following cases are not covered under warranty:
(a) any non-factory-installed electrical/electronic components;
(b) damage or defects due to alteration, misuse, abuse, normal wear and tear, extremes of temperature or humidity or abnormal strain;
(c) accidental or intentional damage;
(d) damage in shipping;
(e) external damage on cables (exposed wirings, cuts, tears, etc.);
(f) the repair/replacement of expendable maintenance items including, but not limited to, ear pads, headpads, windscreens;
(g) cracking or other damage to the finish after seven (7) days of purchase;
(h) any damage from accessories (casings/housings/pouches, head band parts, ear cups, ear buds, extension cables, air plane adaptors, battery etc.);
(i) a unit whose serial number has been defaced;
(j) any item/s included free on a purchase;
(k) sound characteristics (sound is a subjective matter and is not warranted); or
(l) any item not purchased from an authorized Audio-Technica retailer.