Audio-Technica (S.E.A.) PTE. LTD
To claim a warranty service for your product, please retain a copy of your sales receipt.
The warranty is valid in the original country of purchase only.
Our Service Center is located at:
11 Ubi Road 1, #06-01
Meiban Industrial Building
Singapore 408723
Opening Hours:
Monday to Friday
09:00 to 17:00
For servicing and warranty enquiries:
Email: service@audio-technica.com.sg
For technical support enquiries:
Email: techsupport@audio-technica.com.sg
For more information on global servicing, please visit www.at-globalsupport.com
Set Up A Service Appointment
Services
| Headphones | Microphones | Turntables | |||
|---|---|---|---|---|---|
| All earphones and headphones (unless stated otherwise) Except models given as FREE promotional gifts / under $18. | 1 Year | All Microphones | 1 Year | All Turntables | 1 Year |
| All New Audiophile Series (Models ending with an ‘X’) Except A900 X LTD | 2 Year | ||||
| Professional Series ATH-PRO500MK2 & ATH-PRO700MK2 Only | 2 Year | ||||
| Ear Suit Series ATH-ES500, ATH-ES700, ATH-ESW9a Only | 2 Year | ||||
| Active Noise Cancelling Series ATH-ANC7b- SVis and ATH-ANC9 Only | 2 Year |
Services Charges
Service charges and replacement parts are applicable to non-warranty repairs, depending on the part(s) that needs replacement.
Services Charges (Excluding replacement parts)
Headphones: SGD$ 19.00
Microphones: SGD$ 20.00
For discontinued products, replacement parts are subjected to availability.
Kindly take note of the service lead time before coming down to avoid any inconvenience.
Terms and Conditions
This Audio-Technica unit is warranted to be free form defects in materials and workmanship to the original owner, subject to the following terms and conditions. The new 2 years warranty is only valid for selected models (see above) purchased after 1st August 2014.
The following cases are not covered under warranty:
(a) any non-factory-installed electrical/electronic components;
(b) damage or defects due to alteration, misuse, abuse, normal wear and tear, extremes of temperature or humidity or abnormal strain;
(c) accidental or intentional damage;
(d) damage in shipping;
(e) external damage on cables (exposed wirings, cuts, tears, etc.);
(f) the repair/replacement of expendable maintenance items including, but not limited to, ear pads, headpads, windscreens;
(g) cracking or other damage to the finish after seven (7) days of purchase;
(h) any damage from accessories (casings/housings/pouches, head band parts, ear cups, ear buds, extension cables, air plane adaptors, battery etc.);
(i) a unit whose serial number has been defaced;
(j) any item/s included free on a purchase;
(k) sound characteristics (sound is a subjective matter and is not warranted); or
(l) any item not purchased from an authorized Audio-Technica retailer.